Conditions of Use

By engaging Fundamental Audio and Video for support or consultation, you agree to the following terms.

Service Changes

We no longer sell custom computer systems, pro audio gear, pro video gear, or software. We now provide hourly consultation, system support, and warranty fulfillment for previous purchases.

Consultation Rates

New customers pay $50 per hour for consultation and technical support.

Previous customers who purchased a computer system or hardware from us receive consultation services on a Pay-What-You-Can basis.

Lifetime Tech Support

We continue to honor the lifetime tech support commitment for all computer systems originally purchased from us. We provide this support via phone, email, and remote desktop. Our goal is to ensure your system remains functional with supported hardware and software.

If a support issue requires you to ship your system to us, you are responsible for all shipping costs.

We do not support hardware or software known to be incompatible. We strictly prohibit the use of pirated software. If you send a system to us containing pirated software, we will delete it or restore the system to factory defaults.

Our support covers technical functionality. We do not provide training on how to use your software or hardware. We reserve the right to revoke access to lifetime tech support if this policy is abused.

Active System Warranties

We fully honor the active warranty periods on all systems previously purchased from Fundamental Audio and Video.

You must contact us to receive a Return Merchandise Authorization (RMA) number before shipping any system for repair. You must troubleshoot the issue with our tech support team before we issue an RMA. We will refuse returns sent without an approved RMA.

If original replacement parts are no longer available, we reserve the right to use refurbished components or equivalent models of equal performance and value.

Unless you purchased a Premium Extended Warranty that remains active, you are responsible for all shipping costs related to warranty repairs once the system is outside its initial 30-day window.

Data Loss and Liability

Fundamental Audio and Video is not liable for data loss under any circumstances. Back up your data to protect your work. We are not liable for any loss of income, lost clients, or business interruptions caused by system downtime or our support services.

Legal

By using our services or website, you agree to these terms. Any legal disputes will have a venue in Litchfield County, Connecticut.